Refund policy

Return window

• Holiday orders get extra time: orders placed between November 14 and December 25 can be returned for up to 60 days.
• All other orders can be returned hassle free within 30 days of receiving the order. (December 26 to November 13)
• Items need to be in new, unworn condition.
• Please only include Bandini items in your package — we can't send back anything else that's included by mistake.

Returns on Buy 2 Get 1 FREE orders

• Returning 1 of the 3 bands: it can be exchanged, but it isn't eligible for a refund.
• Returning 2 of the 3 bands: we'll refund the price of those 2 bands, minus the value of the free band you're keeping.
• Returning all 3 bands: you'll get a full refund or exchange.

Returns on orders with a discount code

Some codes need a minimum order amount. If a return brings your order below that minimum, the discount no longer applies and your refund is adjusted to match.

Return Shipping costs

• Original shipping charges (standard or express) and shipping insurance are non-refundable.
• Exchanges ship by our standard method. Want it faster? You can pay for upgraded shipping on the exchange.
• Return shipping is paid by the customer — unless we made a mistake with your order. If we sent the wrong item or it arrived damaged, we'll cover it.